. Do you know why Dell has won market share? Becoz of price and they tailor PC to demand. When I mention about Dell's way of PC customization, I guess I don't have talk about parts ? ...yes, you are right on many things expect this one, dell's laptop ARE cheap, but they are not durable at all, anyone who owns a dell, knows what exactly i am talking about. just after a year those screen begins to shake and the hinges will get cracks, where as IBM's are very durable, and plus they are built like an empty house, not like dell... yes, i knwo pieces i would never say IBM is a PC manufacter company, and again i would never say "IBM no longer labeled as PC manufacturing company anymore".. :) btw bro, how are you relating IT solutions by buying a PC, you think when you buy a PC, they give you free ON Demand IT solution?? :P doenst work that way..and yes, dell's services suck, if you are an american, because half of their ppl are not located in the united states and you will have very hard time understanding an indian guy, whereas IBM doesnt have too much of their ppl outside of united states..