I had similar bad experience with Etihad just recently. My travel agent gave me the deal but it came with the cost — worst service ever. After taking off and reaching to UAE airport, first, they tried to change my flight, which they did anyhow and attempted to put me on the flight the following day. I vigorously expressed my dissatisfaction. That schedule wasn't on itinerary and missed my flight debating with them and after words here and there, I was put on next flight flying same day rather than next day. Bit of a relief and now I get to Nepalese airport, and then after clearance, to the luggage carousel waiting for luggage. Didn't even realize that I spent two hours there waiting for my luggage, that dawn on me only when the guy told that there are no more luggage for the night. I was convinced it'll be the next day and after filling some forms I took off. Next day, it wasn't there, spent another 1-2 hours. Same story continued for 2 more days. Finally, they asked my phone number again verbally and promised to call me once my luggage comes over. By now, I lost hope, I began to stink because all my clothes were there and was actually heading to buy new clothes and shoes to begin my stay there. Just in the nick of time, I got call from them to pick up my luggage. Took me 3 days to get my luggage. I know how you feel, it's insane. Air India??? Well, I would begin praying..I hope you get yours sooner.