I have mixed reactions regarding JetAirways via Dehli while travelling USA-KTM. 2 years ago there was no problem. In last 7 months, my relatives and employees travelled separately in 5 different times. 2 had no issues and others were given lot of trouble.

Agents taking away passports for hours is normal. Sometimes you are asked to collect your luggage, stay outside for whole night and then check back in before the flight to KTM.

Even checked baggages with US based airlines were told to be over weight and charged extra as DEL-KTM doesn't get same luggage allowance.

All my attempts to contact JetAirways customer service and get refund for those has gone in vain.