I have not bought ticket from them (and will never buy from them) so I can't file a complain.  However those who had been ripoff from this company, file a complain throught the link below.  Certainly we all like our Nepali business community to do well but companies like this one can have a bad image of all Nepali owned business in peoples mind.

https://odr.bbb.org/odrweb/public/getstarted.aspx?siteID=113