They did same to me. Madhav, Prabesh and other guys are working there. They are very cooperative when you call and promise to work but they will never. For me what they did is they assigned me different departure date than what was in original quote. But when I ask them to change it, first 2 weeks they say "we will do it tomorrow" but after 2 weeks they asked me for additional $200 if I want the different date....Never Never Never buy ticket from this agent.I was about to file complain but finally they did after 2 months....