It would be great help if anybody could highlight on this regard. My parents missed their flight Air India in Delhi airport. They were flying to Toronto from Delhi taking domestic flight to Amritsar. There were no staff of airline to help them to get in domestic airport, they were asked by somebody dressed person to leave airport and take taxi to domestic airport. Which created all confusion and they ended up missing flight. After trying all means they were force to get back to Kathmandu again. I tried calling their all services, they haven't got back their baggages yet, we want refund of their tickets , what is the procedure and possibility of getting refund?