I have used them couple of times and I don't have any complain. It's cheaper and easier way of transaction especially if you need to get it to Neapl faster. I do think they outsource part of the transaction process may be because they cannot meet the technicality of internationl transfer.

If you have doubt on the company itself thats a whole different issue but if it's the guy with the indian accent that bothers you then I would say surviving in this world is going to be tough for you since most companies including some of the biggest credit card companies in USA outsource lot of jobs to india nowdays.

you like them or hate them you have to leave with them since the reality is they have 2 billion population and one of the fastest growing economy in the world and some of the shrewed business mind in the world.