Well anyway, besides that I strolled in with my daughter and they seemed pretty organized (except for the shortage on app forms and dependent forms too). Customer service wasn't the worse even though finding their place cud have used a bit more signs. Anytime you get the chance, just take a drive down there though, I was only there cuz I needed to add a dependent to my account cuz they apparently had some issues with their system that prevented me from doing it online. Cherio. Hey does anyone know if they allow direct bill payments? as in they pay ur bills for u....feel free to pm me with any knowledge.thx