I had a very bad experience with Etihad airways too. But it was back in Kathmandu itself when i was boarding the plane from Ktm-Abu-JFK. The staffs do not even know how to talk with their passengers. The counter staffs were good enough but one of the higher level staff was an asshole. I forgot his name (he's a short little plump guy, if anyone can rem'em, he keeps on popping up at the counter). I was already more than pissed off to even take down his name and submit a written complain against him. Even though probably he may have some qualifications he was just weird. I rem'em he kept on saying "i'm the boss", "things go as i say". I don wanna write down about the issue here. Etihad simply sucks! Transit at Abu Dhabi is a CHAOS!!!!!!! I know my next flight back will not be Etihad airways.