Dear all,
    I want to share my personal experience with you all hoping that you would take extra precaution before choosing this ETIHAD AIRWAYS, specially, if you have small/infant kids.
    When I had my wife, 2 year-old-son and 3 month old daughther flew to Kathmandu from JFK via Abu Dhabi to Kathmandu, I chose Etihad Airlines primarily for the reason, it was the shortest route to go to Nepal ( 22 hours with transit ) even though it is more expensive than other airlines.
    When I bought the ticket, I paid 100% for wife, 80% for my 2 year old son and 20% for my 3 month old baby. Once my wife boarded the plane with kids in JFK, the airlines told her that they DON'T HAVE A BABY basket for the baby and she had to carry her in her lap for 12:30 HOURS to Abu Dhabi EVEN THOUGH  THE BABY's fare was PAID. Mind you, they didn't even bother to mention this until she boarded the plane even when she was given the boarding pass. My wife tried to argue and beg with them to search for alternative, but they would not buzz and they said they can't do anything. She had to carry the baby for 12:30 hours till they reach Abu Dhabi.
This is the kind of service they provide and I am just shocked and angry when my wife told me this story over the phone from kathmandu.
BEWARE of  ETIHAD AIRLINES Guys!! Hope this would not happen to you!
Thanks.