c77okie,
thanks for sharing your experince.
I got the exact same mail when I complained about my experience.
Even Gulf Air agents in Nepal agree how poorly Gulf air employees treat Nepalese and flights coming in and going out from KTM.

Their customer service sucks! (I don't think they have a word "CUSTOMER SERVICE" on their dictionary).

little blurb from their response.

" Bahrain to Kathmandu suffered a delay, due to extended maintenance of the scheduled aircraft. We are committed to provide our passengers with the highest level of customer service at all times. I apologise, that, due to reasons beyond Gulf Air’s control, unfortunate delays occur, causing our passengers dissatisfaction with our service. We realise the importance of operating according to schedule, therefore, on-time performance is high on our agenda. Incidentally, our on-time departures are comparable to most international airlines.  "
== Will they ever admit its their fault?  I hear they always give this same response to everyone about the delays.

I met some Nepalese at Bahrain airport, if you hear their experience, you would never ever want to fly gulf or recommend it to anyone.