Denzin,

I also have gone through similar experience recently.  Those "so called travel agents" ask your contact number and e-mail address and give you a false promise to send you an itinerary, but they never send you one ! I found some of the so called Nepali agents are rude and they don't even know the basics of  customer service.   I am glad that finally I got my tickets recently from Peace Lands Travel. I  hightly recommend you to call  Robin ji  or Rajesh ji ( One of the female staff there is rude and she is not there to help customers.  Please  do not talk to her ) at Peace Lands Travel   (phone 240 433 0110 ).  I  hope they will help you.