latoboi-- r u kidding me.

i think u should sue low margin re they say they have many customers. that was just totally unacceptable and wht makes me mad is them writing how gr8 they r. well u screwed up once and in business when u screw up apologize do everything to mend that especially if its a customer and the problem has been brought to attention at a public forum ( its just like politics save ur image) not make ur self look like arrogant self centered bastards

best thing for u to do will be repay for his tickets (at least the infant's that he had to buy again). and maybe do something else as well(apologize).