Look who's encouraging people to file a law suit, Peace Land Travels. Is that how you outperform the competitor?

Last time I needed tickets to go to Nepal, I called Peace Land Travels. PLT was supposed to call me with rates but that call never came. I called back 2/3 times and I was told that the person, who answered my first call and was supposed to send me the rates, was out of office or at lunch. Then I gave up.