We have only heard only one side of the story that is Mr Nepali Traveller's account. We also need a representative defending Zen's grounds.

I think the alleged victim should take this matter to an affordable circuit court (or whatever they call it), argue the case in court and settle it. The verdict of the dispute should be posted here on Sajha so that the would-be future Zen patrons can fairly decide whether or not to use the agency's service.

These days Nepali businesses can be boosted or bankrupted because of blogospheres like Sajha or similar ones.

Peace :)

Hyde

Disclaimer : I am in no way, shape or form associated with Zen.