I renewed my passport about one year ago at the NY location... filled out the form, went and submitted it along with a money order and old passport in person.... the guy gave me a receipt and asked me to come back in four weeks.. i asked him if he could get it done any earlier and he told me to come back in three weeks.... went back 3 weeks later and picked up my old and new passports... i dont know if anything has changed in the last one year...