I dunno if they read this thread on Sajha but my last order went through in a very orderly fashion. The surprise was not spoilt and the delivery was dot on time (in fact 2 minutes early - I was on the phone talking to my family when the goods were delivered). On another note, I think it's good that people are speaking up about their experiences - perhaps some good will come out of it all if the people from these businesses hear such feedback and act on it.