I have used Muncha several times. Never had any problem but once, my mothers day gift was deliverd 4 days before the actual day. I have requested video of the POD but they never posted me the link but still charged my credit card. I complained about the situation and the manager called me around 2 am in the morning apologising. Damn, they should have known the time difference. Anyway insted of refund for the video they send my mom some sweets, (Mithai) and they told me Video service is not available in Pokhara. So why take the money in first place knowing that the service is N/A. When I ask them about early delivery they said that they received more orders than expected so had to do the delivery early. What an excuse. I will use them again as I have got no other choice but not for special occasions (chad parba)