Thamel dot com might be better, but I'd say by only half a notch. The service I have received has been inconsistent at both sites. Sometimes they've been good about punctual delivery but at other times, I am left to wonder what exactly goes on in their minds.

There was this one time where I sent a birthday present and they called a day in advance, apparently to "get the address and directions" which I had already sent as part of the order, and spoiled the surprise. To add to that, they gave a delivery window, but delivered like 3 hours outside that window, when there was no one at home to receive the gift because people had better things to do than wait all day for a cake "sent from America" :)

In my opinion, all in all, they are okay, and in the absence of alternatives, I'd prolly use them again, but don't count on them for punctual delivery or if you intend to surprise someone, you are better of calling them and surprising them on the phone rather that relying on the delivery for it.

Just my thoughts.