I agree it can happen to any airlines... but it's a night mare with Air India. At least Sayami got some information and at least in other airlines you can speak with customer service representative. But, with Air India... NO WAY ... If you don't agree, try calling their Chicago Baggage Serices at Oha're International Airport: they don't pick up phone despite whatever time you call them and moreover if it prompts to voicemail you will find it always full .. no way to leave message !! In their website, they have written in advertisement: HELP US FIGHT CORRUPTION , VIGILANCE DEPT. But, if you go that website you will see message :- This link is purely meant for dealing with corrupt practices and people and not for redressal of complaints pertaining to problems with Baggage and claims thereof Customer services Confirmations Bookings / re bookings Onboard Services Behaviour of Ground Staff Inflight Crew It is ridiculous that they don't see above mentioned practices/problems as similar to corruption !!