As much as I want to be proud of our national carrier, I cannot neglect the truth. Nepal Airlines is unreliable in general. Their staff might be great and everything but they are horrible at handling unplanned events. Their planes are old, they might be safe to fly, but that does not rule out the fact that they need frequent repairs. And when the circumstance goes out of hand, they make themselves unavailable rather than consoling the passenger and making sure they have arrangements to get them comfortably to where they were originally meant to go. The CAA needs to fine these airlines for ignoring paying passengers. When flights are delayed by more than a day, passengers should be compensated because a lot of them are usually on time-sensitive errands. I don't get why Nepal Airlines has not sorted itself out after all the criticisms it has been receiving for its poor customer handling.