forget me not, It is your responsibility to look after the itineary and 6 hrs of transit time should not be considered bad at times due to infrequent flights operating in that route and also accounting for the cheaper fare that you direly need. About the transit visa issue, it is your responsibility to find out the information. While it is easier if they let you know, ultimately they aren't immigration counselors... Yet another thing, so your baggage arrived 4 days later? Which flight did you take? There are some problems with gulf...indian ( a lot)...and almost all airlines suffer from this problem in long routes...I haven't had such experience but my friends have had that problem in the past. So, this is not the problem of the travel agent... I ain't related to kali travels, but they gave me a decent deal in peak time. So, just letting you folks know about it. Kali travels, where is my commission for your free publicity and advocacy huh?