The reviewer is obviously determined to "kill" the restaurant. Perhaps s/he has a problem with the owners not cannot see the success of others. Ashu – It is not to kill the restaurant but to bring out the fact that one cannot get away with bad behavior in a country like USA or anywhere else. There is no gain to kill a restaurant that will kill itself anyway. In fact hope the restaurant owner will get to read what is being said and understand he CANNOT be rude and say things like “let them go” … If he treats his customer this badly, what do you think is going to happen. This is warning to him to shape up rather than to kill his restaurant… The reviewer appears to know more about Nepal than about the food that the restaurant serves. Ashu – Yes and food is good anywhere if cooked properly. The other day at Legal sea food the Mussel tasted great and the crab cakes were presented brilliantly… Food at other upscale place like SONSIE is much to be desired – the goat cheese that OM served was really tasteless… one does not do baseless reviews without having tasted some of the best – not only in USA but around the world… I can tell you the momos at China garden in Soaltee was quite good… the Food at Yin Yang was very good… The food at Delhi’s QBA ( an upscale lounge) was excellent… see http://www.mouthshut.com/product-reviews/QBA-925051627.html As for me, I have NEVER been to this restaurant. Ashu – if you have not EVER been there then do not even bother… It’s a long trip for you from Bangladesh I believe… But from what I gather from these posts, I do know the Nepali owner -- Mr. Yonzon. I am not partcularly a fan of him, but -- Nepali to Nepali -- I wish him success in this venture. Ahsu – You are better off not knowing him... Success is for all in this country if you are passionate about your venture. But believe me bad customer service is not desired even though the food may be good in this (OM) case useless. Still, I think this review is vicious, cruel and mean and just plain stupid. It is NOT written by a food-lover. But don't believe me. Just look at the evidence - and decide for yourself. – Ashu – The reviewer has eaten better food than found at OM… I would not touch the place with all the comments and the 17 points below says a lot of the establishment and the owner... Look at this LONG list of negative phrases in this short review: Bottom line? I would visit the restaurant and make my own decisions, and NOT trust a review like this. Ashu - Judge for yourself... Would you visit a place if you are descriminated and insulted? The LONG list of negative phrases in this short review: 1. "begins the disappointment" 2. "lounge suggest nothing" 3. "a mediocre translation of OM" 4 "but no AAH to the palate" 5. "total waste and a poor" 6. "pretentiously glorifies" 7. "The starter . . . tastes dull. 8. "nothing modern to American food" 9. "sad and petrifying is the Buddha" 10."noises and the horrifying deconstruction of an old tradition" 11. "Buddha must be crying somewhere…" 12. "destruction of all that could have been good." 13. "rescue it from the rude owner." 14. "The fusion leaves a bad taste in the mouth.' 15. "a bad taste in the intellect." 16. "a misplaced restaurant at Harvard Square." 17. "insults [the the intellectual capital of the world]" Need anything more be more said? oohi ashu Ashu – To put it simple and plain negativity brings out negativity… and what is so great about OM – if the customer service STINKS… From one Nepali to another – don’t underestimate the power of the people who eat good food and come to your establishment hoping to do the same but be treated badly… . Don’t discriminate the people that come in… you never know who they are and how it may affect the business – maybe not in the short term but definitely the long term… Recently I had friends visiting from NY – If the customer service was great and you were treated with respect OM would have got more business… but lost it all… TOO BAD... Establishments like restaurant is very difficult to run as you so pointed out therefore it is very important to understand customer service if you are to survive… the competition out there is brutal… and too many choices to be stuck at OM!