Ram Kumari ji, Thanks for your update on your experience using cards bought from Himtel . It would be vey helpful to know which card you used, and during what time you tried calling Nepal. Low rate cards, as we mention on our card selection page , might have difficulty to connect to Kathmandu during peak hours -- (9:30am - 11:30am, 10pm - 11:30pm Eastern time) -- "generally". Any cards which give more than 16 minutes for $5 would be considered "low rate". These low rate cards use routes to Kathmandu which use internet to terminate calls. And all calling card network service providers (who make those cards) use "least cost routing" -- they try to send their calls using the cheapest routes. At any given time there are only a limited number of cheap routes available to Kathmandu. Therefore it is very difficult to get through to Kathmandu during peak times, and especially during festivals. This is what I suggest: -- try to call during non-peak hours, and during weekdays -- if it's very urgent it's better to use cards which give LESS than 16 mins for $5 -- generally -- sometimes even those cards use cheap routes to Nepal. Calling Cards Available at Himtel : -- for all calling cards sold at Himtel, EXCEPT for Himtel Rechargeable, we are only resellers. We buy what is available in the market and resell to our customers. As such, unfortunately, we do not have any control over rates, routes or customer service for those cards. -- STI Free card that Bhunte mentioned is a very popular card for Kathmandu these days, and is available on our site as "New Max Nepal " -- during peak times we periodically test the cards we sell, and we do not display cards which are not going through during those periods -- we have some control over the routes used by Himtel Rechargeable card, and by regular testing we try to make sure that the calls are routed through NTC network, but even then our service provider messes up sometimes. REQUEST: -- we try our best to find the best value cards available in the market for Nepal. If you know of any card which has good rates and good quality to Nepal, please let us know and we will carry those cards on our site. NTC and internet routes to Nepal: -- unfortunately the Nepali law does not allow us to have our own network to Nepal, which would enable us to have complete control over quality and rates. -- illegal internet routes are there, which are used by all low rate cards, but there is no control over quality or quantity. When these lines are blocked on the Nepal side, you will hear "तपाईंको फोनमा बाहिरी कल सुविधा उपलब्ध छैन " -- calls routed through NTC network in Nepal have the best quality, but they are expensive. NTC seems to be in no hurry to reduce its rates and attract more minutes which it continually loses to cheap low quality internet routes. Ram Kumari ji, If you haven't been able to use that card, please let us know and we will gladly refund the money or give you a replacement. I can be reached directly at -- hsbohra at yahoo.com Thank you. Hemendra Bohra Himtel.com 1800 543 6540