I was not expecting anything like " the change fee and the lost ticket fee " rather I just wanted the fee that was over-charged to me than promised. But now, I dont even want that back becuase I have already wasted more hours than it worths for $90. Now I just want others to know what could be the consequences. I have never complained about 2nd ticket. I just showed "root" of the problem with 1st ITIN. It is of course dismaying that she says that was just a rough draft. Can she show the final version of ticket ITIN emailed to me before ticket was issued. The chronological occurence of evets are: 1. She emailed me the ticket as I posted (which she says draft) 2. I paid for that. 3. She left to Nepal 4. I got ticket which was different than what I paid for. (I was supposed to land on 11th december but due to 22 hrs unexpected transit at BKK I would land on 12th) 5. It was like going through hell to fix the matter and getting home on time. Thats what i have to say. All the best Kali Travels for bright business days ahead. I dont need any help from you any more. Others are free to make their own choice.