We have responded once and if mr shiwakoti would like to resolve this matter as mentioned in my earlier response, pls feel free to contact me directly. Please note that the itinerary you posted online was a rough draft. That was not the itinerary for the 1st ticket that was issued. The system does not allow for the ticket to be issued in such manner. The 1st ticket that was issued gave you an arrival date of Dec 12 but with a 22 hr transit. Refer to an excerpt of your email to us last Oct 25, 2005. ... I got my ticket today .... everything is OKAY BUT ..... my flight from BKK to KTM is on 12th Dec. Now, I will leave wichita on 9th and reach KTM on 12th ......... one day after my scheduled time. ...Here is the flight details we agreed upon, everything is fine EXCEPT I have BKK- KTM flight on 12th DEC at 10:30 AM. please Figure it out and let me know what could be done to avoid my 22 hrs Transit in BKK.... Remember, when your ticket was issued and we had several correspondences, we were in Nepal at that time and no matter where we were, I still responded to your concerns and once I recvd that message, I agreed to redo your ticket immediately--even though you knew about the 22 hr transit, I agreed to redo it and pay for the change fee myself. Mr. Shiwakoti ,remember December last year was peak season for your travel date and seats were hard to get and that was the schedule you agreed initially agreed upon. Nevertheless, we agreed to change and we requested that you mail the ticket. As things were not complicated enough, the ticket never got to the sales office, it got lost. Whenever a ticket is lost, the airline has to charge you a fee, lost ticket fee and must wait 3 to 6 months for credit toyour account since airline has to prove it was unused. I was willing to lose my commission and the change fee but was not willing to pay for all of penalties you've incurred Here is the copy of your 2nd ticket 1 AA1240S 09DEC F*ICTDFW HK1 715A 832A /DCAA*MTOQMN /E 2 AA2413S 09DEC F DFWLAX*HK1 915A 1029A /DCAA*MTOQMN /E 3 CI 5Q 09DEC F LAXTPE HK1 200P 835P 10DEC J /DCCI*K2KR2D /E 4 CI 65Q 10DEC J TPEBKK HK1 1015P 105A 11DEC S /DCCI*K2KR2D /E 5 TG 319S 11DEC S BKKKTM HK1 1030A 1245P /DCTG*LZK2WH 6 RA 401Y 09JAN M KTMBKK HK1 830A 1250P /ABRA*HSVMG 7 CI 66Q 10JAN T BKKTPE HK1 845A 115P /DCCI*K2KR2D /E 8 CI 16Q 10JAN T TPESEA HK1 425P 1125A /DCCI*K2KR2D /E 9 UA 498T 10JAN T SEADEN HK1 203P 538P HRS /DCUA*MWLCQG /E 10 UA1124T 10JAN T DENICT HK1 630P 846P HRS /DCUA*MWLCQG /E Yes, the issuing of your ticket was a mess but we were able to rectify it and yes you were able to still on the date the you wanted and you were still able to reach nepal before your wedding date. Now to address the other issues, yes we will not change our policy. Booking is first priority. We have clients that need to leave due to an emergency-health, death, business etc and that is why we have this system that we do bookings first, accounting last. Accounting is last or refund request is last since we are also dependent on the airlines for their own accounting with us. Even commission checks take 2 months to receive at times with some airlines. Truly I am dismayed that after all the effort and courtesy I have extended to you and your wife all those months that you chose this method to resolve your concerns. Again, pls contact me directly. This will be the last correspondence in this website regarding this issue. PS--Yes am Filipino American and proud of it!!!!Does my nationality matter? Or should I start calling it discrimination?