64-Bit or 128-bit encryption? Need a little more info.....if you feel safe/secure, use 64-bit encryption...make sure ur router supports WEP...some router support only WPA.......64-bit encryption amounts to 10 characters....try without encryption...make sure the SSID name matches the one u set on the client.......By the Way, did u try contacting Netgear helpdesk? They can remote into ur router and guide u....Just a thought !