Posted by: sanjays May 24, 2006
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http://unpan1.un.org/intradoc/groups/public/documents/APCITY/UNPAN011796.pdf
http://execed.bus.umich.edu/centersofexcellence/products/view_program.aspx?product_ord=1253
2,500 words you will have a book if you just go thru these websites.