Call centre gives money even for training and if you don't complete the training also they will still give you the money that you attended for the training...yes most of the people who work in call centre over here is high school or college student...I just think customer service job is emotionally hard..So the call centre people hire people every week...and while giving training also they tell us that its common to deal with different types of people.....can you imagine how much money these big companies waste money in customer service???most of the people wont even work for more than year... you need to deal with different types of people where ever you are USA or India..so i don't think that should be make big issue....i have already told verbal abusing is common here also,not only in india......and i don't say that there is nobody's fault...sometimes customer representative cannnot explain and the customer will become pissed off..and i personally have seen that some customer start verbal abusing without even explaining what's the problem........ It is not like you will meet bad people...even you will find many nice people ...more nice and less bad people ..... just my opinion...