Birbhadra, if what you assert is true then why are big honchos(CEOs) of certain companies asserting that jobs are going abroad because people working abroad are just as intelligent as Americans, but do the same job at a much lower price? Even Bill Gates is okay with outsourcing. Bill Gates has set up a branch of Microsoft in China. And it has been a boon to his company. The notion that these Indian call center workers are totally inept at what they are doing is based on a stereotype of foreigners. Basically, what happens is that one guy has a bad experience with a customer service agent who incidentally happens to be in India, and he tells his friend about his experience, and this thing catches on like wild fire. There is no proof that these people are bad at their jobs. If so were the case, wouldn't the case be that companies would think twice before going to India or other countries where wages are low? That's not happening though. Most analysts predict that the outsourcing trend will continue, and for a reason. Companies wanna make as much money as possible. It's such a simple thing to grasp.