i totally agree, i have had same expeerience with a cell phone company. and that dude was also foreigner (no offence i'm a foreigner too) he said an account was set up and my phone (old phone set) will be ready to use in 24 hours. 2 days after nada .. called again then told can't use my old phone need to sign 2 year contract and get new phone (it was the same company that i had service erlier and disconnected after contract was over) i said don't want a f$^%& contract. forget about the whole thing i don't want any service. after a month got bill in mail. $#^%&%&% called them back and said i don't have any service they said i do. and again asked me why didn't i return the phone after i called to cancel. i was like what f%#^%% phone? i expained the whole thing and requested to cancel my account. it took me three hours of my f#$^%&% time and five attempts before all was settled. that is what customer service is like these days they are putting cheap untrained people on the job because they want to save money. they suck really bad. i don't it makes any difference if call center is in india or here they need to have trained people.