Companies want to make as much money as they could. they are willing to put toad on the phone if it can say hello....forget about Indians... plus one can perform this task , duty or responsitility according to the skill, training, and resources provided to them. Call center workers are usually highschool graduate and has no expirence about computers. Companies know this, but are unwilling to put more money into it , by hiring skilled people or giving better training. So it's not indians, it's the greedy companies.