I wrote, "pouring out frustration is one thing, racially, and emotionally abusing; another." While one half is acceptable, another just quite does not sound alright. I believe we concurred on this one. I think we can safely agree another thing as well, that being, to JUSTIFY that customer service people, make that "customer service people from third world countries" who were fortunate enough to land an "outsourced job," which just happen to land in their country without any of their fault :) , should be able to TAKE racist abuse, for all the reason in this world, the one being "it is part of their job," is at best, ignorance, and at worse, a slap in the face of humanity. Let me assume that you are not trying to create a case by presenting that being disturbed by telemarketers at non convenient time quite justifies the racist and emotional abuse the customer service people have to go thru. Because if it stands, we basically have no case to argue, except accepting than stealing is a crime punishable by death. Catch my drift? Thus I will pass it as a digression on your part. However, I agree that out of millions there are bound be few thousands who choose to behave, in polite terms, unacceptably, be it ethically, morally, and dare I say, beyond the proximity of business etiquette. Thus, I do not blame the entire American populace, but those very few, who actually are a shame to their nation for creating a bad impression around the world. Also: remember, if one works as an electrician, yes, one may get electrocuted because of various reasons, but to simply say, "this is part of their job," and “this is nothing new” does not really cut it now, does it? IndisGuise:)