Thanks for sharing Sandhurst. Very well written. These customer services people are appalling. They deserve such bashing. Last time, I applied for the NTL package including the internet, the application was approved and the money deducted from my credit card. I waited for 5 days and then called the customer services just to know that the internet line was unavailable in that area. I had to call twice for almost half an hour each to cancel the deal and get my money back- in four weeks. Then There's Post Office/Royal Mail whose customer service is the most pathetic of all in the UK. You wait for them listening to the crap music and no one would take the call for more than quarter of an hour. Once they take it, they go - wait Sir let me check for you. And then they get lost for another 15 minutes. Same with credit cards , money lending customer services when you call them for correcting payment mistakes, over charge and things. Free phone or ordinary lines are at least taking your time only. And there are those in the technical support that charge premium rates to gulp your hard earned sterlings. Hell, they speak all the crap before giving the real idea about sorting your problems. And when they have to sell their products/promotions, they go buttering you and worst of all, they send you the bills without you saying ok to their offers. You dont remember accepting anything during the tele conversation but the bill appears with funny charges. Mobile networks are another amazing lot. You have got to listen all those nonsense details about their price plans before actually persuading them to cancel the agreement. ANd forget to mention about those cheap call centres in India. You call them, ask for a thing or two. They tell you everything is done. And when the next month's bill comes, you can neither laugh nor cry to see nothing being done done at all. Customer services is at least one thing that suck people in here. Dunno how things are in other parts of the world.