Birkhe the job of the people in the embassy is to get job done. If the caller is not good enough/ or very very chiplo voice they shouldnt act in that way. Next thing is if they dont have enough pay why the heck they work there, leave the place, search for better oppurtunity. But the activities and response in the Nepal Embassy is concerned for us since we are nepali and tht is the place to solve passport issue and they are working for nepali/nepal government.