It is called " Baseko bani kata jane". They never worked in nepal so they think it is same here. I wonder if they ever went to any US office and saw how good their customer service and how helpful they are. I never had a hard time in the US office but I know how it is in Nepal??? Oh, yeah, I w ent thru all that everytime I have to get something done at the govt. office in Nepal I use to take a whole day leave from the office because I knew even just to get an stamp done in my documents it could take all day.