Charikote Maila, Before giving lecture about etiquette and mannar of their duty, I think we should learn what is an important, I understood that you had gone to Nepalese Embassy during lunch hour, and you were asked to come back after lunch, then you went again, you could not see the particulars person right. Have you made an appointment with that person? Have you read the working hours out side by the door? Don't you know that dropp of time between 10 am to 12 PM and pick up time from 3pm to 4:30 PM. We should respect time hour of our own Embassy. If some one does not do his duty we must submitte written complain to the high destination. Other guy was crying about bare food. The might have gone to the Emabssy during Buddha Jayanti day or Memorial Day, Office was closed, he was lucky guy at least he was greeted by opening door and informed to come during regular hours.