People in such biz. are ready to hear bad words and probably they are insensitive to bad words. They already have heard such words several times a day. Bad for them is to answer the disputes that come through credit card company. They have to spend good deal of time to answer these disputes, go back and check the file retrieve the data and justify their money snatching tricks. Well, it surely cost your time and effort. You have to record your phone talk hours and minutes: start and end times. But, we people from underdeveloped world like south asia and africa are so acustomed to cheating that we take them granted: its OK to have 10 min use of card eventhough it was advertized as 16minute or 20minute. We came from a background where law of land virtually does not exist and law enforcement officers hardly ever work under such situations rather tell you: "desh ma hatti khada kehi hundaina, dhanya garnus 10min ta paunu bho. Janus ki dhakka lagayera nikalidiu...." would be a response from our Nepali Police officer or CDO offices in Nepal. But, if a law enforcement officer use these words in USA or other developed countries, they will be punished severely. So, credit card companies are their to help you if you dipute it, they are legally required to file your dispute. .... So, don't waste time just putting bad word on their mouth, but, do something to get your money back and thats win situation for you. If you want to pay money just because you want to put some bad words, then you will be bankrupted very soon............. In capitalism, humanity, society ... mercy and feelings are not counted, ..... so bad words ... work in country where feelings are weighed more than money. Here in America, money counts and nothing else counts. So, if you are willing to keep your feeling cross the Pacific ocean and your bad words will really work. This is my understanding. My feelings were never appreciated in this country, only appreciation goes to money ..... and its legality. When you spend money and if you want a service advertised in some verifiable source, then, keep your feeling aside and be tough with those things in written in that paper. IF you sign on paper, no one is going to help you considering your feelings, they will always chase you through those papers, and we have to do the same..... Talk what is written in their website and what service you got, and clearly tell that "I am going to ask my credit card company to dispute the service that does not fit your advertisement.". Such claims are much more powerful, and annoying to them compared to pouring your feelings or bad words. GP