Dimple-ji, I hear you all right. First, let me explain my personal philosophy: Nepali to Nepali, I wish the owner of OM restaurant my very best. And I mean that most sincerely. I don't have to be his number-one friend to do that, and he doesn't have to be my fan to get that. After all, wishing Nepalis -- even people who have spoken ill of you with ZERO evidence in the past -- a lot of success in whatever they choose to do in life and career is one thing I can do quite honestly, and that's the sort of sentiment was what I was expressing above. That is all. If you start a restaurant tomorrow, or go on an exploration trip around the Arctic Circle, hey, Nepali to Nepali, I'll wish you -- sight unseen -- my very best too. *********************** Dimple wrote: "My suggestion to the owner of Om ashuji is that he must learn to speak to customers in a more polite manner" Sure, for a few minutes, I too would be pissed off at the owner for his rudeness. But soon enough, I can shrug that off, and not take such rudeness personally. That's because I know that the sooner or later, the market will take care of him. That's because the restaurant economics of Harvard Square is unforgivably brutal, and, quite frankly, a restaurant owner who's rude to his paying customers is not going to remain one for long. For God's sake, -- the rents there must be sky-high, -- customers have lots of choices in the vicinity, -- the competition's brutal, -- you have to comply with all sorts of food & hygiene regulations, -- you are dealing with perishable items all the time, -- plus the creditors will be knocking on your doors from time to time, -- the labour force is mobile. . . -- and there's so much uncertainty hanging over your business .. . Under such trying circumstances, only a certifiable jackass would even dare to be rude to people on whose wallets (and on whose referrals!) his very livelihood depends. As the Chinese say, "The man who does not smile must not open up a shop". So Dimple-ji, take heart. Don't take the owner's rudeness personally. If he is rude to you, the chances are he is probably rude to others too. That's fine. Let him dig his own grave. As long as your money is not involved, what's the worry? Eat somewhere else, yaar! After all, you can't suceed in a service business by being rude to your paying customers!! That's as elementary as it gets anywhere!! ******************* Dimple wrote: "if he is displaying Nepalese artwork it is also his duty to display Neaplese hospitality." No. There is NO connection between "displaying Nepalese artwork" and "display[ing] Neaplese hospitality." In management terms, "displaying Nepalese artwork" is simply marketing. But ""display[ing] Neaplese hospitality" is accounting. The point is, if you don't have your "accounting" right, then, sooner or later, your 'marketing' alone won't carry you far, and your business will fall flat. Obviously, that's the risks this particular owner has apparently chosen to take, and that's his call to make while spending his own money. That's all oohi ashu