That's messed up man. The university shouldn't be doing that.
If I were you, I'd contact any professors I know at the university, or the program director of the program applied to, or the faculties that interviewed you. If the school is not too far from you, set up an appointment with one (or more) of the above mentioned people and go talk to them. If that's not possible, call someone at the school you've talked to before (could be the professor who interviewed you or some other faculty you know). If there was no interview and you haven't spoken to any faculty there, send an email to the program director stating your problem; don't go around circles - keep it straight and short.

Don't even communicate with admissions office staffs in matters like these, they'll be of no help.
Good luck.