Please do not worry about airlines review but trying to give your own customers an Excellent service. Return their phone calls with the fare quote promptly, Try to answer their question without causing them a problem at the airport, trained your employees well..so  they will not get confused for common names and sent their iterinary to different address and you/youer employee claim to sent them in correct address....

Gaine · May 28, 2009 8:09 AM

हो गैनेको कुरामा म पनि समर्थन गर्छु। यो जेन travel का मान्छेहरुमा एक रती पनि professionalism भन्ने छैन। हुन त साझामै जेनक थुप्रै नकारत्मक टिप्पणीहरु पढेको थिए। तर पनि एकचोटी प्रयास गरौं न त भनेर संपर्क गरेको थिए। यिनिहरुले टिकेटको quote को लागि callback नै गरेनन् । ४-५ दिन पछी आँफै बुझ्दा त पहिला  फोन receive  गर्ने मान्छे त अली mentally crack छ रे । हा हा कस्तो जवाफ हो आफ्नो कम्जोरी लुकौने? एक त customer को फोन को रिप्लाई नगरने, तेसमाथी आफ्नै काम्दारलाई पागल भन्ने। जेन  प्रभु तिम्रो लीला अपरम्पार । माथि भने जस्ताइ तपाईंहरु यो international flightको चिन्ता गर्न छोड्नुस्, पहिले आफ्नै संस्थाको राम्ररी रिभ्यु गर्नुस्, ग्राहकहरुलाई राम्रै ब्यभवर गर्नुहोस्, airportमा केही समस्यामा परेर फोन गरेका ग्राहकका फोन उठाउनुहोस्, टिकेट quoteको लागि रिप्लाई चाडओ गर्नुहोस्, अनी अलिकती भये पनि professionalism ल्याउनुहोस् जेन तथा जेनका कर्मचारीमा। शुभकामना।

harikancha · May 28, 2009 9:54 AM

I also agree with the two individuals above. While I appreciate your effors trying to getreviews abt different international routes and airlines, & being of a help to travellers, itwould be a whole lot BETTER for your business if you improve your professionalism and customer serviceas these are the two main factors that will get you the customers and eventually profit!Train your employees if they are untrained or new & most of all, PLEASE dont behave like youare doing favors to your customers while giving them a quote or getting them a Ticket!

HappyFace · May 28, 2009 11:06 AM