Position Overview:

- As a Front Desk Agent, you will be the first point of contact for our guests. You’ll play a key role in providing outstanding service, managing check-ins/outs, and assisting guests with their needs during their stay.



Key Responsibilities:

- Greet guests warmly and handle check-in/check-out procedures

- Answer phones and respond to guest inquiries promptly and professionally

- Assist with reservations, cancellations, and room assignments

- Provide information about hotel amenities, services, and local attractions

- Handle guest concerns and resolve issues with professionalism

- Process payments accurately and maintain front desk records

- Collaborate with housekeeping and management to ensure smooth operations



Qualifications:

- Previous front desk, receptionist, or customer service experience preferred (hospitality experience a plus)

- Strong communication and interpersonal skills

- Professional appearance and friendly attitude

- Basic computer and POS system knowledge

- Ability to multitask and remain calm under pressure

- Flexible schedule, including evenings, weekends, and holidays



Benefits:

- Competitive hourly pay based on experience

- Employee discounts on hotel stays and possibly in the newly opening In-House Restaurant & Bar

- Career growth opportunities in hospitality

- Supportive and team-oriented work environment

- Accommodation/Lodging Available!