Lost phone claim

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I bought a phone with insurance and my siter used my new phone.
After a week she lost it, now I am trying to file a claim. They are asking for phone number. I suspended her line and tried to file a claim but they couldnt find her number as insured.

Now I tried my number, but since I didnt use the phone, isnt that illegeal? Suggest me please.

furke

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bro, when you insure the device, you don't insure the phone number but insure the phone, so get a copy of your insurance coverage; if you have multiple phones insured, find exactly which one is lost and tell them, you lost it. If you have iphone 5 and samsung galaxy insured; and you lost iphone 5, call and tell them you lost iphone 5; you have the galaxy with you.

kichkanni

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Furke, youre wrong. The insurance is tied to the phone number not the device. You will have to file claim for the phone number the device was being used on. . Make sure which number t the phone was being used on when you lost it and make the claim. Im talking with experience of working in a phone company store. I used to have customer who had issues like yours. Good luck.

bhetghat

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Thanks Kkanni,
Me and my sister's phone are in a family plan. I bought a new galaxy phone and my sister ended up using it and lost it.
Since I have insurance on my number, while filing if I have to present my phone number but I am using another phone.
If I use her number, it not insured. At first, when she used my new phone, I didnt know the phone number is also insured to the new phone as a package.

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