Last edited: 26-Jul-09 07:06 PM

Everest2 · Jul 26, 2009 7:06 PM

By what you have mentioned, it sounds like its a malware/spyware. The very best thing to do in format and install the whole new OS from or change it back to factory settings. Another way maybe - downloading a program named "spybot" - it is free and very effective against malware and spywar - BUT everybody knows you never can get rid of malware/spyware completely until you format and reinstall. Hope this helps 

dapu · Jul 26, 2009 9:04 PM

Thank you so much Everest2 and dapu.

grishma · Jul 26, 2009 10:46 PM

Try "Spybot Search and Destroy". It will most likely to remove the malware. I am sure, you dont need to format the system. If Spybot S & D, did not remove the malware then best option is to post the "hijack log" on a website www.techsupportforum.com . They might take a couple of days but definitely go through your log and instruct you to how to remove that particular malware. They are so good on that they will leave only after making sure that your computer is totally free of malware. Just follow their instruction thorougly step by step until they say its totally clean. Source: My own experience with www.techsupportforum.com twice for similar problem.

Nepalpyare · Jul 26, 2009 11:28 PM

I am not a computer junkie but would run my Antivirus scan (Norton, Mcafee etc.) first. If it didn't solve the problem, I would restore the operating system to an earlier time when I didn't have the virus.

santosh1984 · Jul 27, 2009 1:13 AM

i try to download spybot but its not working ,how do we do that guys,pls

jsg · Jul 27, 2009 8:46 PM

Download Spybot from here http://www.safer-networking.or... you need to have internet connection when you are installing the program

dapu · Jul 27, 2009 9:44 PM

tried to download for a wk it says link is broken oops pls help me how

jsg · Jul 28, 2009 5:46 PM

Download and Install Malware Byte's Anti Malware. This should clean the virus or other malwares on your computer.

khurmane · Jul 28, 2009 9:20 PM