Hi All, we have started www.hoolaki.com where you can connect with flight passengers going to Nepal or coming to USA. The service is strictly for sending packages. However, you can message people free of cost. I think this issue related to help/support during flight can also be solved by Hoolaki in some extent. Let's build a community in Hoolaki to help each other. https://hoolaki.com

Hoolaki · Jul 9, 2017 11:25 AM

Hi babuyogi, My mom arrived last month with wheelchair assistance even though she can walk.. She does not understand english and but she knows to write. What i had done is i printed out an example copy of immigration form at port of entry. You can just google and print that out. I wrote it out for her with all the informations and sent her a scanned copy, so that if there is no one to fill up the form for her, she can copy out of that. And thats what she did. Even though you have singed up for wheelchair assistance, if your mom stands and walks away from her seat, there is no way that they will know and chase for your mom. So just ask your mom, even though other people walk out, don't panic and just stay on her seat. At the end, they will come with wheelchair to get your mom. And they take directly to the port of entry counter, i think they have a separate counter for people with wheelchair assistance. The same person will take her to baggage claim and your mom will have to show them, her luggage. They wait for you till you meet your mom, they wont leave her alone so don't be worried. It took my mom around 20-30 minutes to come out after plane landed Just tip him $10-$15 . P.S. my mom did not bring any food, i dint want her to get in trouble.. just in case...I hope it helps...

efg · Jul 9, 2017 5:34 PM

Hi efg, Thanks for sharing your mom experience. I will mention it to my mom. Regarding filling up the form, my mom can't write and read. I have some more questions for you. Would they bring her towards the ground transportation area after she claims her luggage? Would they even show her in which station she would receive her luggage? I do remember that once you receive your luggage you have to pass through customs for screening? Do they help her bring towards the exit? Did she then carry her own luggage in the cart or they helped her? Sorry, for asking too many details.

babuyogi · Jul 11, 2017 6:32 PM

Thats fine.. i was worried too for my mom. But it went all smoothly..Yes, they would bring her to ground transportation...they will help her to get her luggage, she needs to point out her luggages. its very easy, they wont leave your mom until they handover to you.. well that was what her experience... BTW which airlines, is she using? You can check online which terminal, she will be arriving.....write all your contact information and have her bring with just in case.

efg · Jul 11, 2017 7:15 PM