Looking for a 9+years of experienced Windows System Administrator. Job Description: · Installing, configuring and maintaining Win2K, Win2K3, Win2K8 servers · Troubleshooting Hardware and Operating system related issue · Exposure to complete Patch Management process of testing, deployment, patch level reports, etc · Fine-tune Windows servers for optimal performance · Troubleshooting Clusters and related issues in a SAN environment · Experience in at least one backup tool – BackupExec /Netbackup /Arcserve/ Legato · Working knowledge/awareness of one or more of the following is essential: · Active Directory · File and Print Services · Backup · Exchange 2K, Exchange 2K3 · Windows Clustering · Monitoring and Management tools like HPOVO, SIM (System Insight Manager), IBM Director, BMC Patrol, NetIQ, etc. · Should have good communicati (1.) Incident Management + Change Management (Planning & Execution) · On - call Escalation · Ticket Quality · Process adherence & Security compliance · Customer feedback ( Appreciations, CSAT survey results) · KB preparation and review, Knowlegde sharing & documentation · Root cause analysis / Problem Management + Capicity / Architectural Management · SLA compliance for tickets · Value Add · Training / Mentoring