bro, when you insure the device, you don't insure the phone number but insure the phone, so get a copy of your insurance coverage; if you have multiple phones insured, find exactly which one is lost and tell them, you lost it. If you have iphone 5 and samsung galaxy insured; and you lost iphone 5, call and tell them you lost iphone 5; you have the galaxy with you.

furke · Aug 7, 2013 1:25 PM

Furke, youre wrong. The insurance is tied to the phone number not the device. You will have to file claim for the phone number the device was being used on. . Make sure which number t the phone was being used on when you lost it and make the claim. Im talking with experience of working in a phone company store. I used to have customer who had issues like yours. Good luck.

kichkanni · Aug 7, 2013 1:37 PM

Thanks Kkanni,  Me and my sister's phone are in a family plan. I bought a new galaxy phone and my sister ended up using it and lost it. Since I have insurance on my number, while filing if I have to present my phone number but I am using another phone. If I use her number, it not insured. At first, when she used my new phone, I didnt know the phone number is also insured to the new phone as a package.

bhetghat · Aug 7, 2013 1:54 PM