Horrible company, dishonest people. Ordered cake for my mom's birthday 11 days prior to delivery. Paid via paypal and confirmed details on the 3rd day after payment. On the day of delivery got told to wait till 5pm for delivery, at 5:30 they advised payment was never received whereas clearly there is evidence they got the payment but simply forgot to send the order. No apology nothing, offered to send another CHEAP cake FROM DIFFERENT HOTEL WHEN I PAID FOR SOMETHING ELSE at the last minute. Please avoid it at all cost, they ruined my suprise for my mother and had to ring mutiple times from overseas. The customer service is apalling, trying to blame the customer for their own mistake. Very rude and unapologetic. PLEASE DO YOURSELF A FAVOUR AND STEER CLEAR OF THIS COMPANY, PURE WASTE OF TIME EMOTIONS AND MONEY. I WILL NEVER EVER USE THIS SERVICE WORST EVER!