Hi efg,
Thanks for sharing your mom experience. I will mention it to my mom. Regarding filling up the form, my mom can't write and read. I have some more questions for you. Would they bring her towards the ground transportation area after she claims her luggage? Would they even show her in which station she would receive her luggage? I do remember that once you receive your luggage you have to pass through customs for screening? Do they help her bring towards the exit? Did she then carry her own luggage in the cart or they helped her? Sorry, for asking too many details.