Gandharba,
This is a big learning experience for me. I have made some mistake myself by not getting it on the papers from the start. She was smart enough not to send me certain emails from the beginning. If you know most of the business are still done on verbal communication, with trust from both parties.
Since I am still doing some changes to set up the business process and your suggestion on how to go about it is going to be handy in future responses.
Btw, this whole episode is not one day reaction. She had been constantly rude, I dont know what was in her mind, maybe intimidation to get it done her way or she is used to doing business with other Nepalis in this way and she thought she can do the same with me. In last 2 meetings she used few terms which was disrespectful to my workers and their craftmanship. She indirectly called me ignorant and doesnt have the knack for communication.
So I thought, I dont want to humiliate my team anymore that is why I was the one who said the remaining orders wont be delivered ( I am sorry I forgot to mention, on the first day of delivery, she said she is not happy with the product but took half of it......why? She still took few when i made my last delivery.....why? if it was not upto her perfection then why was she still taking the stuff? there was no obligation to do that? Any insight on this?)